Refund policy

Refund policy

30-Day Guarantee Not thrilled? You have 30 days from delivery to request a return or refund. To be eligible, items must be unused and in original packaging.

How to start a return Email support@shoppawlume.com with your order number and a short note (photos help for damaged items). We reply within 24 hours with instructions.

Damaged, defective, or lost orders If your order arrives damaged, is defective, or never arrives, we'll replace it or refund you in full — no return needed.

Refund timing Approved refunds are issued to your original payment method within 5–10 business days.